We are open 24 hours across our 2 Auckland Emergency Veterinary Hospitals. Call us on 09 849 2121
We are open 24 hours across our 2 Auckland Emergency Veterinary Hospitals. Call us on 09 849 2121
We aim to provide our patients with the very best experience when they are at our emergency hospitals for care.
It can be a stressful and emotional time for both the pets and their families and we are committed to making this as stress-free and calm as possible for everyone.
Emergency animal care can be stressful for pet owners and you may have a lot of questions. We want you to feel comfortable and as calm as possible.
We are an Emergency and Out of Hours service and our pricing reflects this. Please see our pricing page for further info
We offer 24-hour emergency care for pets at VSA Animal Emergency hospitals in Sylvia Park and Henderson, Auckland.
We are open 24 hours a day, 7 days a week.
Animal Emergency previously operated from our Mt Albert hospital. This service has now closed permanently.
It is helpful if you are able to call us, or complete our referral form so we know to expect you.
We understand that in an emergency this isn’t always easy, but it will ensure that we can give you any critical instruction, for example, which hospital to go to.
Being an emergency department, we never know what cases will come through our door.
We run a triage system, just like in a human hospital to make sure the most urgent pets are seen first.
In addition, there is a critical shortage of vets and nurses in NZ currently that means wait times may be increased.
We ask all our clients to please be patient. Our reception team will be able to give you an indication of wait times, but this can change at any time.
Please bring your phone charger, water, snacks and something to help you pass the time and please be kind to our staff.
VSA is a private, user-pays veterinary hospital. Our consultation fees cover a professional assessment of your pet’s condition, helping you understand what may be causing their symptoms, the urgency of the situation, the treatment options available, and the most appropriate next steps for their care.
We understand that emergency veterinary costs can sometimes be unexpected. If you’re unable to proceed with a consultation and have exhausted the available finance options, our nursing team can perform a basic assessment to determine the urgency of your pet’s condition.
If your pet is stable and not experiencing significant pain or distress, we may recommend follow-up with your regular veterinarian when they are available. However, if we believe treatment is needed to prevent unnecessary pain or suffering, emergency care may be provided. Please note that all services remain chargeable, and payment arrangements will need to be discussed with our team.
If you have pet insurance, please be aware that insurance companies cannot process or approve claims after hours. Because of this, payment for emergency services is required at the time of treatment. You may then be able to submit a claim to your insurer for reimbursement, depending on your policy. We recommend reviewing your cover for after-hours and emergency care.
We provide you with a full copy of your pet’s clinical notes as well as an itemised invoice so that you can submit your claim as quickly as possible. Our in-house insurance team are able to assist you with your claim during normal business hours. Please contact them directly on insurance@vsnz.co.nz or phone 09-320 5645. Our Animal Emergency staff are not able to assist with insurance claims after hours.
Please talk to our staff about financial difficulties that you may have. We know that veterinary care can be an unexpected cost that you may not have budgeted for, and we will work with you to ensure that your pet is still able to receive the best care possible.
Emergency consultation
An emergency consultation includes initial triage, collection of history, a physical exam, assessment and discussion around diagnostic and treatment recommendations. It also covers basic procedures such as an ear or eye exam, or clipping and cleaning a small wound.
It does not include medications, any diagnostic testing or procedures that are recommended, or any inpatient care.
Nurse consultation
If you are not sure whether your pet needs to see a vet, or your pet is under your regular vet’s care but needs nursing assistance on the weekend, our nurse can perform a triage assessment and some basic veterinary procedures.
Things they can do:
Things they can not do:
Native Wildlife : For native animals call DOC on 0800 362 468.
Non-native Wildlife: During the day, call the SPCA (09 256 7300) or your local wildlife rehabilitator for advice. At night, call your nearest emergency veterinarian.
Injured or dead cats/dogs: You can contact the SPCA (09 256 7300) or Auckland Council Animal Management (Dogs only) (09 301 0101) for advice; depending on resources they may be able to attend the scene. However, if this is not possible and the owner cannot be found, a member of the public may need to bring the animal to the nearest open veterinarian so that it can be checked for a microchip and receive appropriate treatment. You will not have to pay for this care.
Healthy stray and feral cats: Please do not bring healthy stray unowned or feral cats to an emergency veterinarian, as we cannot accept these into the hospital. Contact your local veterinarian, the SPCA (09 256 7300) or your local cat rescue during normal business hours for advice.
Healthy stray dogs: If you cannot find an owner by knocking on nearby doors, and the dog is friendly you can bring him or her to your nearest open veterinarian to check for a microchip. You can also contact the Auckland Council (09 301 0101) for assistance.
We understand that an emergency hospital stay is often unexpected and can be worrying for both you and your pet. While nothing can replace the comfort of home, our hospital provides a safe, comfortable, and caring environment for pets requiring overnight care.
Our experienced team is committed to making your pet’s stay as stress-free as possible, while providing the monitoring and treatment they need.
Before you leave
Make sure you take the opportunity to ask any questions before you leave. Tell the vet about special diets or regular medications that your pet is on. We may not always have these in stock, and you may need to bring them in. Don’t forget to tell us about any tips and tricks we should know about handling your pet, such as toilet signals or things that they might be worried about.
You won’t be able to see the treatment room or hospital wards unless your pet is very unwell and unable to be moved. We have plenty of photos available of these areas for you to see on our website, but we are generally too busy to allow owners to spend time out there.
We do not take blankets or clothing from home into the hospital. This is partly for hygiene reasons as some of our patients are immunocompromised, and partly to prevent them getting lost. However, we have plenty of soft, comfortable padded bedding available for your pet – he or she will be very snuggly in hospital.
Before you leave, you should also have received an email with an estimate for the costs of care, and some additional inpatient information. If you have any questions, please feel free to contact us at any time by phone or email: animalemergency@vsnz.co.nz.
In hospital
While in hospital, your pet will have 24-hour care by a team of veterinarians and nursing staff. Dogs are walked overnight with security in attendance, and our staff perform observations and treatments all through the day and night. We do try to perform the majority of work through daylight hours so the lights can be dimmed overnight but if we are busy overnight in the treatment room it can be less restful for them, so don’t be surprised if your pet needs to catch up on sleep when they first come home.
We know that having your pet in hospital is very stressful for both of you, and for most of our patients regular visits are reassuring and help with their recovery in hospital. Please speak with the clinic team about organising an appropriate time to visit. Try to remember that your pet will always seek guidance from you, so try to be as calm and relaxed as possible while you are spending time with them.
We allow visits between 8am and 6pm on weekends and public holidays, and on weekdays by prior appointment. Visits outside of these hours or on the same day as surgery are only in exceptional circumstances. We apologise in advance if we cannot accommodate you immediately for a scheduled visit; our emergency caseload is unpredictable, and sometimes we need to pay attention to another patient in the hospital with little notice.
Please note that for safety reasons, we are unable to accommodate visits or stays overnight.
Our specialist team are in the hospital during business hours only. They are not currently routinely in the hospital after hours. There are some specific circumstances in which they can be called in on weekends and public holidays.